German-Speaking Customer Solutions Specialist

Nomadify; Porto; Presencial; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance bonus

Structured onboarding and continuous培训

Resumo da oferta

Nomadify is seeking a German-speaking customer support specialist in Porto to serve as the primary contact for German-speaking customers via phone, email, and chat. You will provide timely, professional support, resolve inquiries in line with SLAs, and document interactions in the CRM.

This on-site role includes relocation support per policy and requires EU citizenship or a valid work permit. You will work within a structured, KPI-driven environment, collaborating with internal teams to

Qualificações

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

German fluency

English proficiency

Customer service experience

Problem solving

Structured/KPI-driven

Professionalism

On-site work

Descrição da oferta de emprego

Nomadify is seeking a German-speaking customer support specialist in Porto to serve as the primary contact for German-speaking customers via phone, email, and chat. You will provide timely, professional support, resolve inquiries in line with SLAs, and document interactions in the CRM.

This on-site role includes relocation support per policy and requires EU citizenship or a valid work permit. You will work within a structured, KPI-driven environment, collaborating with internal teams to