German-Speaking Customer Advisor — Hybrid/Remote

Cross Border Talents; Porto; Híbrido; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + performance bonus

Private health insurance

Paid training and career development

Modern office or hybrid/remote options

Resumo da oferta

Cross Border Talents is seeking a Customer Service Advisor in Porto to support German-speaking clients. You will assist customers via phone, email, and chat, resolve issues, and ensure an outstanding service experience.

The role emphasizes collaboration with internal teams to continually improve delivery and customer satisfaction. Ideal candidates are fluent in German with English proficiency (B2+), based in Porto, and possess strong communication and problem-solving skills.

Qualificações

• Fluent or C2 level in German
• English at B2 level or higher
• Based in Porto
• Strong communication and problem-solving abilities

Responsabilidades

• Assist customers via phone, email, and chat
• Troubleshoot and resolve product or service-related issues
• Provide an outstanding customer experience
• Collaborate with internal teams to improve service delivery

Conhecimentos

German language

English language

Communication skills

Problem-solving

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Service Advisor in Porto to support German-speaking clients. You will assist customers via phone, email, and chat, resolve issues, and ensure an outstanding service experience.

The role emphasizes collaboration with internal teams to continually improve delivery and customer satisfaction. Ideal candidates are fluent in German with English proficiency (B2+), based in Porto, and possess strong communication and problem-solving skills.