Remote German-Speaking Customer Service Advisor

Cross Border Talents; Braga; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Performance bonuses

Private health insurance

Training & development

Hybrid/Remote options

Job summary

Cross Border Talents in Portugal is hiring a Customer Service Advisor who speaks German, with English at B2 level or higher, and who is based in Portugal. You will support global clients in a dynamic, multicultural environment.

You’ll handle inquiries by phone, email and chat, troubleshoot product or service issues, and work with internal teams to improve service delivery. The role offers private health insurance, training, and flexible remote or hybrid options.

Qualifications

• German language proficiency at C2 level or fluent
• English level at B2 or higher
• Based in Portugal
• Excellent communication and problem-solving skills

Responsibilities

• Assist customers via phone, email, and chat
• Troubleshoot and resolve product or service-related issues
• Provide an outstanding customer experience
• Work with internal teams to improve service delivery

Skills

German (C2)

English (B2+)

Customer service

Job description

Cross Border Talents in Portugal is hiring a Customer Service Advisor who speaks German, with English at B2 level or higher, and who is based in Portugal. You will support global clients in a dynamic, multicultural environment.

You’ll handle inquiries by phone, email and chat, troubleshoot product or service issues, and work with internal teams to improve service delivery. The role offers private health insurance, training, and flexible remote or hybrid options.