German-Speaking Beauty Brand Community Specialist

City Job Offers; Porto; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Comprehensive Training

Health Insurance

Meal Allowance

Job summary

L’Oréal in Porto is seeking a German-speaking Social Media Community Manager to respond to comments, advise on beauty products, and nurture the online community. You will monitor trends with Sprinklr, ensure the correct tone of voice, and escalate complex cases when needed.

The role offers 40 hours/week, shifts, and a monthly gross salary of €1,611.84 plus meal allowance and health insurance. Initial contract of 12 months, extendable to 24, with permanent employment after 2 years.

Qualifications

• Fluent German (C1) with excellent communication.
• Experience in community management on social media (TikTok, Instagram, etc.) or significant content creation with a large follower base.
• Soft skills: empathy, customer satisfaction focus, teamwork.

Responsibilities

• Respond to comments and direct messages across all social media channels and advise customers on beauty products.
• Moderate and engage with the online community, act as a brand ambassador and maintain the correct tone of voice.
• Follow up on customer inquiries until resolved and escalate complex cases to relevant departments.
• Monitor trends and produce analyses/reports using Sprinklr.

Skills

German (C1)

Social media management

Content creation

Customer-centric mindset

Team collaboration

Proficient reporting tools

Tools

Sprinklr

Job description

L’Oréal in Porto is seeking a German-speaking Social Media Community Manager to respond to comments, advise on beauty products, and nurture the online community. You will monitor trends with Sprinklr, ensure the correct tone of voice, and escalate complex cases when needed.

The role offers 40 hours/week, shifts, and a monthly gross salary of €1,611.84 plus meal allowance and health insurance. Initial contract of 12 months, extendable to 24, with permanent employment after 2 years.