Community Specialist (German Market) For The L'Oréal Brand

Cityjoboffers; Porto; On-site; EUR 30,000 - 40,000; Full time

Job summary

L’Oréal is seeking a German-speaking social media enthusiast in Porto to respond to comments, advise customers on beauty products, and keep the brand voice consistent across channels.

You will manage community interactions on TikTok and Instagram, monitor trends, escalate complex issues, and generate reports using Sprinklr.

Qualifications

• Native German language proficiency is required.
• Experience in community management on social media platforms.
• Strong empathy and focus on customer satisfaction.
• Good IT skills and ability to use reporting tools quickly.

Responsibilities

• Respond to comments and direct messages across social channels with beauty product advice.
• Moderate and engage with the online community, maintaining the brand tone at all times.
• Follow up on inquiries until resolved and escalate complex cases as needed.
• Monitor trends and produce analyses and reports using Sprinklr.

Skills

German native

Social media

Content creation

Empathy

Customer empathy

Teamwork

IT skills

Reporting tools

Shift work

Tools

Sprinklr tool

Job description

About the Company

L’Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.

Your Responsibilities

• Customer communication & advice: You’ll respond to comments and direct messages across all social media channels, advise customers on beauty products and offer quick solutions.
• Community management: You’ll moderate and engage with the online community, act as a brand ambassador and ensure that the correct ‘tone of voice’ is maintained at all times.
• Problem-solving & Escalation: You will follow up on customer enquiries until they are fully resolved and elevate complex cases to the relevant departments such as the Social Media Manager.
• Social Listening & Reporting: You will monitor trends as well as critical or viral topics, oversee quality, and produce analyses and reports using the Sprinklr tool.

• Native German speaker with excellent communication skills
• Social media expertise: Previous experience in community management on social media (TikTok, Instagram, etc.) or significant experience in content creation on your own channels with a large number of followers.
• Soft skills: High level of empathy, strong focus on customer satisfaction, customer-centric approach, problem-solving skills and the ability to work well in a team.
• IT skills: Good IT skills, as well as proficiency and speed in using reporting tools to track interactions.
• Flexibility: Willingness to work shifts.