German or Dutch Customer Support Agent – Fintech

Recruityard; Oeiras; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Salary discussed during recruitment

Job summary

Recruityard in Oeiras, Portugal, is hiring German and Dutch-speaking Customer Support Agents for an international payments project. You will assist customers via phone, email and chat, resolving payment-related issues and guiding users through transactions.

The role requires C1 proficiency in German or Dutch, fintech experience, strong communication skills, and on-site availability in Oeiras with rotating shifts from 08:00 to 22:00, Monday to Sunday.

Qualifications

• German C1 or Dutch C1 proficiency
• Experience in payments, banking, fintech or financial services
• Strong communication and problem-solving skills
• Availability to work on-site in Oeiras

Responsibilities

• Support customers via phone, email and chat.
• Assist with payments, transactions, refunds and account-related issues.
• Resolve customer enquiries and troubleshoot payment-related problems.
• Ensure a high standard of customer service.

Skills

German C1

Dutch C1

Payments/Fintech experience

Strong communication

Problem solving

Job description

We're hiring German and Dutch-speaking Customer Support Agents for an international project in the digital payments sector, based in Oeiras.

Responsibilities

• Support customers via phone, email and chat.
• Assist with payments, transactions, refunds and account-related issues.
• Resolve customer enquiries and troubleshoot payment-related problems.
• Ensure a high standard of customer service.

Requirements

• German C1 or Dutch C1 (only one required).
• Experience in payments, banking, fintech or financial services.
• Strong communication and problem-solving skills.
• Availability to work on-site in Oeiras.

Working Conditions

• Location: Oeiras, Portugal.
• Schedule: Rotating shifts, Monday to Sunday, between 08:00 and 22:00.
• Salary & benefits: Shared during the recruitment process.