German Netflix Support Expert — Relocate to Athens

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

13th and 14th salary bonuses

Performance bonus

Training

Health insurance

Athens office

Career growth

Job summary

Mercier Consultancy Group is recruiting a German-speaking Netflix Customer Expert to join our team in Athens, Greece. The role focuses on delivering premium support for Netflix's SaaS platform to German-speaking users, troubleshooting issues and guiding customers through account management and product features.

The position requires native or fluent German, willingness to relocate to Athens, and a passion for the SaaS entertainment industry.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Willingness to relocate to Athens, Greece for this role.
• Experience in customer support for SaaS or software products is preferred.

Responsibilities

• Deliver exceptional support for Netflix's SaaS platform in the German market.
• Troubleshoot technical inquiries related to software performance and account management.
• Maintain a knowledge base to provide accurate and efficient solutions.
• Act as a brand ambassador upholding high standards of a tech leader.
• Collaborate with international teams to resolve complex software issues.
• Gather user feedback to drive product optimization.
• Participate in coaching to enhance communication and product expertise.

Skills

German language

SaaS support

Customer-centric

Relocation openness

Job description

Mercier Consultancy Group is recruiting a German-speaking Netflix Customer Expert to join our team in Athens, Greece. The role focuses on delivering premium support for Netflix's SaaS platform to German-speaking users, troubleshooting issues and guiding customers through account management and product features.

The position requires native or fluent German, willingness to relocate to Athens, and a passion for the SaaS entertainment industry.