German/English Bilingual Support Specialist - Lisbon

Savior Artigos Texteis Lda; Lisboa; Sur place; EUR 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Paid training

Career development

Multicultural environment

Team leader support

Résumé du poste

Savior Artigos Texteis Lda in Lisbon is seeking bilingual German and English customer service representatives to support an international client. You will handle inbound and outbound inquiries, resolve questions with care, and maintain accurate records in the case management system.

The role requires fluency in German and English, a professional communication style, and the ability to work with multiple systems.

Qualifications

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

German language

English language

Communication skills

Multi-system use

Outils

CRM systems

Description du poste

Savior Artigos Texteis Lda in Lisbon is seeking bilingual German and English customer service representatives to support an international client. You will handle inbound and outbound inquiries, resolve questions with care, and maintain accurate records in the case management system.

The role requires fluency in German and English, a professional communication style, and the ability to work with multiple systems.