German Customer Support- Remote From Continental Portugal

Rec Mrc; Portugal; Remote; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Onboarding & training

Private health insurance

Competitive salary package

International, multicultural env.

Career progression

Continuous learning

Brand exposure

Job summary

Rec Mrc in Portugal is seeking a German-speaking Customer Experience professional to join a global team remotely. You will handle customer inquiries via phone, email, and chat, aiming to deliver a seamless, high-quality journey for renowned brands.

The role requires native German (C1/C2) and strong English (B2) skills, excellent communication, and a customer-centric mindset. Onboarding is provided, with training and a dynamic international work environment.

Qualifications

• Native or near-native German language skills (C1/C2).
• Good command of English, with a minimum B2 level.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a professional attitude.
• Ability to work in a target-driven, dynamic, and team-oriented environment.
• Good attention to detail and ability to manage multiple requests.

Responsibilities

• Customer Engagement: provide professional, friendly, and personalized support via phone, email, and chat.
• Customer Experience Excellence: ensure a seamless journey and high customer satisfaction.
• Post-Sales Support: assist with orders, deliveries, warranties, returns, and refunds.
• Commercial Support: support inbound sales and contribute to revenue growth objectives.
• Order and CRM Management: update orders and manage records with confidentiality.
• Performance and Quality: meet KPIs and quality standards consistently.

Skills

German language (C1/C2)

English (B2)

Verbal communication

Written communication

Problem solving

Customer focus

Teamwork

Job description

German customer support - remote from Continental Portugal

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

Contract type: Periodo Integral Remote / Work from Home

The Opportunity

We are currently looking for German-speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about customer service, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The ideal candidate will have:

• Native or near-native German language skills (C1/C2 level)
• Good command of English, with a minimum B2 level
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude
• Good problem-solving and analytical skills
• A customer-centric mindset and a genuine passion for delivering exceptional service
• The ability to work effectively in a target-driven, dynamic, and team-oriented environment
• Strong attention to detail and the ability to manage multiple customer requests efficiently

Key Responsibilities

Customer Engagement: Provide professional, friendly, and personalized support to customers through phone, email, and chat channels. Ensure that every interaction is accurately documented in internal systems and handled in line with company procedures.

Customer Experience Excellence: Deliver a seamless and high-quality customer journey by understanding customer needs, resolving requests efficiently, providing proactive follow-ups, and ensuring high levels of customer satisfaction.

Post-Sales Support: Assist customers with a wide range of post-sales queries, including order tracking, deliveries, warranties, returns, exchanges, cancellations, and refund processes.

Commercial Support: Support inbound sales activities by identifying customer needs, recommending relevant products or services, and contributing to commercial and revenue growth objectives.

Order and CRM Management: Process customer requests, update order-related information, and manage customer records with a high level of accuracy, confidentiality, and compliance with internal policies.

Performance and Quality: Consistently achieve operational KPIs, quality standards, and quarterly performance objectives while maintaining a professional and customer-focused approach in every interaction.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package and attractive employee benefits
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world’s most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.