German Customer Support in Lisbon (3000 Euros Welcome Bonus)

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon seeks a German-speaking Customer Support Specialist to deliver top-tier assistance across phone, chat, email and social media.

You will guide customers through account setups, resolve queries with empathy, and maintain a customer-first mindset while following internal procedures.

Join a collaborative office team offering relocation support, meal allowances, a performance bonus, and onsite work with competitive compensation.

Qualificações

• Fluent in German (C2 level)
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• EU Citizenship or Portuguese Residency Card

Responsabilidades

• Offer responsive high-quality support through phone, chat, email, and social media
• Guide customers through account setup, login issues, identity verification, transactions, and technical queries
• Ensure every interaction is professional, empathetic, and solution-focused
• Respond to requests swiftly and accurately, maintaining a customer-first mindset
• Build lasting relationships through clear and supportive communication
• Follow internal procedures while delivering top-tier service
• Provide feedback to boost service quality and efficiency

Conhecimentos

German language

Communication skills

Problem solving

Empathy

Descrição da oferta de emprego

Job Openings German Customer Support in Lisbon (3000 Euros Welcome Bonus)

About the job German Customer Support in Lisbon (3000 Euros Welcome Bonus)

Take Your Career to the Next Level!

We’re on the lookout for a proactive and service-oriented Customer Support Specialist to become a key player in our energetic team. If you're adaptable, thrive under pressure, and love helping people, this opportunity is made for you!

Role Overview:

As a Customer Support Specialist, you'll be the go-to person for customers, delivering outstanding assistance through multiple communication channels. Your strong problem-solving skills and clear communication will be essential in creating a seamless support experience.

Key Responsibilities:

• Offer responsive, high-quality support through phone, chat, email, and social media
• Guide customers through account setup, login issues, identity verification, transactions, and technical queries
• Ensure every customer interaction is professional, empathetic, and solution-focused
• Respond to requests swiftly and accurately, maintaining a customer-first mindset
• Build lasting relationships through clear and supportive communication
• Follow internal procedures while consistently delivering top-tier service
• Provide feedback and suggestions to boost service quality and efficiency

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment