German Customer Service Representative – Insurance Sector

CBTalents.org; Lisboa; Presencial; EUR 11 171 - 13 380; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Attendance bonus

Meal allowance

Guaranteed weekends off

Resumo da oferta

CBTalents.org is seeking a Customer Service Representative in Lisbon, Portugal. In this role, you will provide exceptional support to insurance policyholders through various channels. Your responsibilities include handling inquiries, processing claims, and maintaining records.

In return, you will receive a competitive base salary with additional bonuses, including performance and attendance rewards. Enjoy benefits like guaranteed weekends off and a meal allowance to ensure work-life balance.

Qualificações

• Strong verbal and written communication skills are essential.
• Ability to work under pressure in a fast-paced environment.
• Previous customer service experience preferred but not required.

Responsabilidades

• Assist policyholders with inquiries via phone, email, or chat.
• Process claims and provide general account information.
• Document customer interactions accurately.

Conhecimentos

Excellent communication skills

Problem-solving abilities

Positive attitude

Reliability and punctuality

Descrição da oferta de emprego

Job Opportunity: Customer Service Representative – Insurance Sector

Are you a people person with a passion for helping others? We are looking for a dedicated Customer Service Representative to join our dynamic team within the insurance industry.

The Role

As a Customer Service Representative, you will be the first point of contact for our clients. You will be responsible for handling inquiries, resolving issues, and ensuring that our policyholders receive the support they need with professionalism and empathy.

What We Offer

• Competitive Base Salary: 1100€ per month (paid over 14 months).
• Performance Bonus: Up to 100€ per month (paid over 12 months) based on your targets.
• Attendance Bonus: 100€ per month (paid over 11 months) to reward your reliability.
• Meal Allowance: 7.60€ for every working day (in addition to your salary).
• Work-Life Balance: Guaranteed weekends off.

Work Schedule

• Days: Monday to Friday.
• Hours: Rotational shifts between 07:30 AM and 08:00 PM.
• Note: We operate during bank holidays to ensure continuous support for our clients.

Time Off

Weekends are always yours to enjoy.

Key Responsibilities

• Provide high-quality support to insurance policyholders via phone, email, or chat.
• Assist clients with policy inquiries, claims processing, and general account information.
• Maintain accurate records of customer interactions in our database.
• Collaborate with internal departments to resolve complex client issues efficiently.

Who You Are

• Excellent communication skills (verbal and written).
• A problem-solver with a patient and positive attitude.
• Ability to work in a fast‑paced, rotational shift environment.
• Reliable, punctual, and committed to providing excellent service.
• Previous experience in customer service or the insurance industry is a plus, but not mandatory.

Interested in joining our team?