German Customer Service Representative – Insurance Sector

CBT; Lisboa; Presencial; EUR 11 171 - 13 380; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Attendance Bonus

Meal Allowance

Guaranteed weekends off

Comprehensive compensation package

Resumo da oferta

CBT is seeking a dedicated Customer Service Representative in Lisbon, Portugal. The role involves being the first point of contact for clients, providing support through phone, email, or chat, while ensuring high-quality service. A stable position with a focus on work-life balance and a competitive salary of 1100€ per month plus additional bonuses is offered.

Ideal candidates will have excellent communication skills and a positive attitude. Join a dynamic team committed to helping clients in the insurance sector.

Qualificações

• Excellent verbal and written communication skills.
• Patient and positive attitude with problem-solving abilities.
• Experience in customer service or insurance is a plus, but not mandatory.

Responsabilidades

• Provide high-quality support to insurance policyholders.
• Assist clients with policy inquiries and claims processing.
• Maintain accurate records of customer interactions.
• Collaborate with internal departments to resolve client issues.

Conhecimentos

Excellent communication skills

Problem-solving

Adaptability in fast-paced environments

Descrição da oferta de emprego

Job Opportunity: Customer Service Representative – Insurance Sector

Are you a people person with a passion for helping others? We are looking for a dedicated Customer Service Representative to join our dynamic team within the insurance industry.

If you are looking for a stable role with a clear work-life balance and a comprehensive compensation package, this is the opportunity for you.

The Role

As a Customer Service Representative, you will be the first point of contact for our clients. You will be responsible for handling inquiries, resolving issues, and ensuring that our policyholders receive the support they need with professionalism and empathy.

What We Offer

• Competitive Base Salary: 1100€ per month (paid over 14 months)
• Performance Bonus: Up to 100€ per month (paid over 12 months) based on your targets.
• Attendance Bonus: 100€ per month (paid over 11 months) to reward your reliability.
• Meal Allowance: 7.60€ for every working day (in addition to your salary).
• Work-Life Balance: Guaranteed weekends off.

Work Schedule

• Days: Monday to Friday.
• Hours: Rotational shifts between 07:30 AM and 08:00 PM.
• Note: We operate during bank holidays to ensure continuous support for our clients.
• Time Off: Weekends are always yours to enjoy.

Key Responsibilities

• Provide high-quality support to insurance policyholders via phone, email, or chat.
• Assist clients with policy inquiries, claims processing, and general account information.
• Maintain accurate records of customer interactions in our database.
• Collaborate with internal departments to resolve complex client issues efficiently.

Who You Are

• Excellent communication skills (verbal and written).
• A problem-solver with a patient and positive attitude.
• Ability to work in a fast-paced, rotational shift environment.
• Reliable, punctual, and committed to providing excellent service.
• Previous experience in customer service or the insurance industry is a plus, but not mandatory.

Interested in joining our team?