Customer Specialist

Nomadify; Lisboa; Presencial; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Onboarding & training

International environment

Career development

Long-term employment

Resumo da oferta

Nomadify in Lisbon, Portugal, is seeking a German-speaking Customer Support Specialist to join our growing team. You will handle inquiries via phone, email, and chat, ensure SLA-aligned responses, and maintain high customer satisfaction while documenting interactions in CRM systems.

The role requires native or near-native German, good English, and previous customer service experience. Relocation support is available; we offer structured onboarding and career growth in a diverse, international

Qualificações

• Native or near-native German language skills.
• Good command of English for internal communication.
• Experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

German fluency

English proficiency

Customer service

Problem solving

KPI-driven

Professionalism

On-site work

Descrição da oferta de emprego

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support

Relocation support may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country