German Customer Support Specialist in Braga (2000 Euros Welcome Bonus)

Cross Border Talents; Braga; Presencial; EUR 20 311 - 24 328; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation allowance

Onsite work environment

Resumo da oferta

A leading customer service provider in Braga is seeking a German Customer Support Specialist. You'll engage with clients through multiple channels, handling inquiries and ensuring customer satisfaction. Ideal candidates are fluent in German, have strong communication skills, and a desire to grow within an innovative team. This position offers competitive pay and various allowances such as meal and transport coverage.

Qualificações

• 0-1 year experience in customer support.
• EU Citizenship or Portuguese Residency Card required.

Responsabilidades

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup, verification, and technical difficulties.
• Build strong relationships with customers through effective communication.

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

About the job German Customer Support Specialist in Braga (2000 Euros Welcome Bonus)

Take Your Career to the Next Level!

We’re seeking a driven Customer Success Specialist to join our innovative and dynamic team! If you're adaptable, personable, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Role Overview:

As a Customer Support Specialist, you’ll interact with clients through various channels—phone, chat, email, and social media—handling account, technical, and financial inquiries. Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties
• Serve as a trusted advisor to customers, particularly in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with customers through clear and effective communication
• Maintain high service standards in line with company policies
• Provide suggestions for process and service improvements

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Coverage for meal expenses during work hours
• Transportation Allowance: Support for commuting costs
• Onsite Work: Thrive in a collaborative, in-office environment

Ready to embark on a rewarding customer support career? Apply today, and let’s get in touch!