German Customer Advisor – Porto (On-site)

Foundever; Porto; Presencial; EUR 10 267 - 16 182; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare

Dental insurance

Gym at office

Training programs

Growth opportunities

Resumo da oferta

Foundever in Porto is seeking a German Customer Advisor to join our on-site team. You will handle bilingual customer interactions and contribute to a high-quality support experience for German-speaking clients.

This role offers a dynamic multicultural environment, training, and growth while working in a central Porto location with strong public transport access. Candidates must be EU eligible to work in Portugal and willing to relocate if needed.

Qualificações

• Native or proficient German (C2).
• Intermediate English level (B1).
• Strong communication skills for phone and written interactions.
• Analytical and problem-solving abilities with attention to detail.
• EU citizenship or valid work permit for Portugal; be willing to relocate to Porto.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value and we are proud of.
• Follow management direction and provide feedback.

Conhecimentos

German (C2)

English (B1)

Strong communication

Analytical thinking

Problem solving

Descrição da oferta de emprego

Foundever in Porto is seeking a German Customer Advisor to join our on-site team. You will handle bilingual customer interactions and contribute to a high-quality support experience for German-speaking clients.

This role offers a dynamic multicultural environment, training, and growth while working in a central Porto location with strong public transport access. Candidates must be EU eligible to work in Portugal and willing to relocate if needed.