German Customer Advisor - Porto, Portugal

Foundever; Porto; Presencial; EUR 10 267 - 16 182; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare

Dental insurance

Gym at office

Training programs

Growth opportunities

Resumo da oferta

Foundever in Porto is seeking a German Customer Advisor to join our on-site team. You will handle bilingual customer interactions and contribute to a high-quality support experience for German-speaking clients.

This role offers a dynamic multicultural environment, training, and growth while working in a central Porto location with strong public transport access. Candidates must be EU eligible to work in Portugal and willing to relocate if needed.

Qualificações

• Native or proficient German (C2).
• Intermediate English level (B1).
• Strong communication skills for phone and written interactions.
• Analytical and problem-solving abilities with attention to detail.
• EU citizenship or valid work permit for Portugal; be willing to relocate to Porto.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value and we are proud of.
• Follow management direction and provide feedback.

Conhecimentos

German (C2)

English (B1)

Strong communication

Analytical thinking

Problem solving

Descrição da oferta de emprego

Do you want to contribute to an outstanding customer representative service?

Are you German native or fluent with strong English communication skills?

Looking to make your career in Porto in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our German Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (B1)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Porto)
• Central location with good public transportation connections (Train station and Bus Station at walking distance)
• Competitive wages ranging from 920€ to 1,450€
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Gym at the office
• Job stability
• Life-long skills and experience
• Excellent work and office culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.