German Client Executive — Lisbon | 3000 Welcome Bonus + Relocation

Cross Border Talents; Lisboa; On-site; EUR 20,088 - 25,668; Full time

Benefits offered by this job

Meal allowance

Transportation support

Relocation package

Job summary

Cross Border Talents in Lisbon seeks a German-speaking Client Executive to deliver high-quality service via phone, email, and live chat. You will be the primary contact for customers, resolving inquiries, documenting interactions, and collaborating with internal teams to ensure timely resolutions.

The role requires German at C1/C2 and English at B2, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset for growth in customer service.

Qualifications

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, eager to learn and grow in CS.

Responsibilities

• Deliver friendly and professional assistance across phone, email, and chat channels.
• Handle inquiries including service questions, account support, and basic troubleshooting.
• Communicate solutions clearly, address customer concerns, and ensure they feel understood and valued.
• Accurately document cases and maintain detailed records of all interactions.
• Escalate complex or sensitive matters in line with internal guidelines.
• Collaborate with internal departments to achieve timely and precise resolutions.
• Consistently meet service quality benchmarks and response-time objectives.
• Stay informed about product updates, company policies, and industry best practices to provide exceptional support.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents in Lisbon seeks a German-speaking Client Executive to deliver high-quality service via phone, email, and live chat. You will be the primary contact for customers, resolving inquiries, documenting interactions, and collaborating with internal teams to ensure timely resolutions.

The role requires German at C1/C2 and English at B2, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset for growth in customer service.