Genesys Cloud Cx Developer - Ivr & Integrations

Cronos Europa Portugal; Viseu; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ticket alimentação

Seguro de saúde

Vouchers de certificação

Equilíbrio vida-trabalho

Programa de referências

Folga no aniversário

Give back day

Resumo da oferta

A Cronos Europa Portugal procura um Genesys Cloud Developer para desenhar, desenvolver e melhorar soluções de atendimento ao cliente, cobrindo canais de voz e digital. Trabalhará em estreita colaboração com equipas de negócio e técnico para entregar soluções escaláveis.

Entre as responsabilidades estão configurar o Genesys Cloud, desenhar IVR, roteamento e integrações com Salesforce e outras plataformas, além de resolver incidents e apoiar melhorias contínuas.

Qualificações

• Experiência prática com Genesys Cloud CX.
• Compreensão de operações de contact centre.
• Experiência em desenvolvimento de APIs e integrações.
• Conhecimento de IVR design, routing e customer journey.
• Experiência em ambientes Agile.
• Habilidades analíticas e de resolução de problemas.
• Boa comunicação e gestão de partes interessadas.

Responsabilidades

• Configurar, desenvolver e manter soluções Genesys Cloud.
• Projetar e otimizar IVR, roteamento e jornadas do cliente.
• Desenvolver integrações entre Genesys Cloud, Salesforce e outras plataformas.
• Solucionar incidents e promover melhorias da plataforma.
• Colaborar com stakeholders, arquitetos e equipas operacionais.
• Participar em cerimônias Agile e apoiar a entrega de soluções.

Conhecimentos

Genesys Cloud CX

API development

Agile

Stakeholder management

Analytical thinking

Ferramentas

Salesforce

Cloud architectures

Descrição da oferta de emprego

Descrição do cargo

Join a leading international technology group and help shape the future of customer experience.

We are looking for a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work closely with business and technical teams to deliver scalable contact centre solutions that improve customer journeys and operational efficiency.

Key Responsibilities

• Configure, develop, and maintain Genesys Cloud solutions.
• Design and optimise IVR flows, call routing, and customer interaction journeys.
• Develop integrations between Genesys Cloud, Salesforce, and other enterprise platforms.
• Troubleshoot incidents and contribute to continuous platform improvements.
• Collaborate with business stakeholders, architects, and operational teams to deliver high-quality solutions.
• Participate in Agile ceremonies and support solution delivery throughout the development lifecycle.

Required Skills & Experience

• Hands‑on experience with Genesys Cloud CX development and configuration.
• Strong understanding of contact centre operations and processes.
• Experience with API development and system integrations.
• Knowledge of IVR design, routing strategies, and customer journey concepts.
• Experience working in Agile environments.
• Strong analytical and problem‑solving skills.
• Good communication and stakeholder management abilities.

Nice to Have

• Experience integrating Genesys Cloud with Salesforce.
• Exposure to Conversational AI, chatbots, or virtual assistants.
• Experience with contact centre reporting, analytics, and dashboards.
• Knowledge of cloud‑native architectures and microservices.

What We Offer

• Opportunity to work on large‑scale digital transformation programmes.
• International and collaborative environment.
• Exposure to modern customer experience and cloud technologies.
• Professional growth and continuous learning opportunities.
• Food ticket
• Health insurance
• Training and access to certification vouchers
• Work‑life balance initiatives
• Referral program
• Birthday off
• Give back day - enjoy a day to give back to society!