Genesys Cloud Cx Developer - Ivr & Integrations

Cronos Europa Portugal; Almada; Híbrido; EUR 40 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food ticket

Health insurance

Training and access to certification V

Work-life balance initiatives

Referral program

Birthday off

Give back day

Resumo da oferta

Cronos Europa Portugal is seeking a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work with business and technical teams to deliver scalable contact centre solutions that improve journeys and efficiency.

Role involves configuring Genesys Cloud, IVR design, API integrations, and collaboration across Agile teams. Remote adaptations and international exposure are available as part of a modern tech environment.

Qualificações

• Hands-on experience with Genesys Cloud CX development and configuration.
• Strong understanding of contact centre operations and processes.
• Experience with API development and system integrations.
• Knowledge of IVR design, routing strategies, and customer journey concepts.
• Experience working in Agile environments.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.

Responsabilidades

• Configure, develop, and maintain Genesys Cloud solutions.
• Design and optimise IVR flows, call routing, and customer interaction journeys.
• Develop integrations between Genesys Cloud, Salesforce, and other enterprise platforms.
• Troubleshoot incidents and contribute to continuous platform improvements.
• Collaborate with business stakeholders, architects, and operational teams to deliver high‑quality solutions.
• Participate in Agile ceremonies and support solution delivery throughout the development lifecycle.

Conhecimentos

Genesys Cloud CX development

Contact centre operations

API development

IVR design

Agile environments

Analytical thinking

Stakeholder communication

Descrição da oferta de emprego

Descrição do cargo

Join a leading international technology group and help shape the future of customer experience.

We are looking for a Genesys Cloud Developer to design, develop, and enhance customer engagement solutions across voice and digital channels. You will work closely with business and technical teams to deliver scalable contact centre solutions that improve customer journeys and operational efficiency.

Key Responsibilities

• Configure, develop, and maintain Genesys Cloud solutions.
• Design and optimise IVR flows, call routing, and customer interaction journeys.
• Develop integrations between Genesys Cloud, Salesforce, and other enterprise platforms.
• Troubleshoot incidents and contribute to continuous platform improvements.
• Collaborate with business stakeholders, architects, and operational teams to deliver high‑quality solutions.
• Participate in Agile ceremonies and support solution delivery throughout the development lifecycle.

Required Skills & Experience

• Hands‑on experience with Genesys Cloud CX development and configuration.
• Strong understanding of contact centre operations and processes.
• Experience with API development and system integrations.
• Knowledge of IVR design, routing strategies, and customer journey concepts.
• Experience working in Agile environments.
• Strong analytical and problem‑solving skills.
• Good communication and stakeholder management abilities.

Nice to Have

• Experience integrating Genesys Cloud with Salesforce.
• Exposure to Conversational AI, chatbots, or virtual assistants.
• Experience with contact centre reporting, analytics, and dashboards.
• Knowledge of cloud‑native architectures and microservices.

What We Offer

• Opportunity to work on large‑scale digital transformation programmes.
• International and collaborative environment.
• Exposure to modern customer experience and cloud technologies.
• Professional growth and continuous learning opportunities.
• Food ticket
• Health insurance
• Training and access to certification vouchers
• Work‑life balance initiatives
• Referral program
• Birthday off
• Give back day - enjoy a day to give back to society!