General Manager

Thomas Franks; Sines; Remote; EUR 45,000 - 60,000; Full time

Job summary

Thomas Franks in Sines, Portugal, seeks a talented General Manager to lead a state-of-the-art catering operation serving breakfast, lunch and dinner seven days a week. The role requires proven GM experience in B&I or independent education catering, with a bubbly, client-focused leadership style.

You will manage a multi-location operation, oversee budgets, ensure food standards and health & safety compliance, and drive service excellence across all locations.

Qualifications

• Experience as General Manager in B&I or independent education catering.
• Strong leadership and team development skills.
• Financial and budgetary awareness.

Responsibilities

• Lead catering operations across breakfast, lunch, retail, grab & go.
• Ensure timely completion of client bookwork and month-end reports.
• Develop offers aligned with client budgets and market trends.
• Maintain food hygiene and health and safety compliance.
• Hold regular team meetings and training.
• Monitor wastage and enforce standards.

Skills

Food service passion

Customer service

Leadership

Financial acumen

Multi-location management

Contract catering experience

Job description

A brand new state of the art B&I location in Sines, Portugal. We will eventually be catering for up to 1000 people per day over a phased period. We offer a Breakfast, Lunch and Dinner Service and operates 7 days a week, so shift patterns will be 5 over 7 days.

We are looking for a talented General Manager to lead the team at one of our fantastic locations in Sines.

You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school.

The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality.

Key responsibilities:

• To manage a team providing breakfast, lunch, retail, grab & go & hospitality
• To ensure company bookwork is completed accurately and on time.
• To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
• To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
• To provide excellent food and customer service and respond quickly and proactively to customers needs
• To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
• To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times.
• To hold regular team meetings.
• To train and develop the team.
• To prepare month end accounts and reports for our client.
• To complete monthly audits.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• A genuine interest in food & excellent customer service skills
• Excellent client relationship skills
• An all-round team player and leader
• An organised Manager with attention to detail
• Sound financial understanding
• Multi Location Management - a current group manager
• Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!)

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in Portugal to be considered for this role.

As part of the onboarding process a clear Certificado do Registo Criminal (Criminal Record Certificate) will be required due to the nature of the business.