Group Manager

Thomas Franks Ltd; Porto; On-site; EUR 60,000 - 90,000; Full time

Job summary

Thomas Franks Ltd is seeking a Group Manager to lead the Operations Division across the Porto-Braga region. You will be accountable for P&L, business development strategy, and people management, delivering outstanding service and food standards to high-calibre clients.

You will build strong client and team relationships, travel across multi-site operations, and support the Regional Director with strategic growth.

Qualifications

• Proven senior management operations experience in contract catering or hospitality.
• Experience delivering P&L accountability and developing business strategy.
• Ability to build strong relationships with clients, managers and teams.
• Excellent communication skills in English.
• Willingness to work across multi-site/mobile/remote capacity.
• Right to work permanently in Portugal.
• DBS clearance and references covering full 5 years and overseas checks are desirable; may require Criminal Record Certificate.

Responsibilities

• Oversee P&L, business development strategy and people management for the Operational Division.
• Lead high calibre contracts with senior clients and manage multi-site operations.
• Develop and maintain relationships with clients, managers and team members.
• Support the Regional Director/Operations Manager and drive continuous improvement.

Skills

Leadership

People management

Financial management

Communication

Analytical skills

Time management

Business development

Stakeholder management

Multi-site experience

Right to work Portugal

Job description

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

We are looking for a Group Managerwith a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients around the Porto - Braga Region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director / Operations Manager and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements

• Passion and knowledge of great contemporary fresh food and service.
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach.
• Outstanding financial management skills - commercial and fixed price.
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills.
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems.
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in Portugal to be considered for this role.

As part of the onboarding process a clear Certificado do Registo Criminal (Criminal Record Certificate) will be required due to the nature of the business.