Group Manager

Thomas Franks; Porto; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

Thomas Franks is seeking a Group Manager to lead operations across the Porto-Braga region. You will oversee senior contract catering accounts, manage P&L, drive business development, and develop a high-performing team across multiple sites.

You will work with clients, managers and our Creativity Team to deliver outstanding food and service while maintaining compliance and safe working practices. The role requires senior operations experience in contract catering, strong financial acumen,

Qualifications

• Proven senior management operations in contract catering or hospitality.
• Experience delivering large-scale F&B contracts to high standards.
• Ability to build strong professional relationships with internal and external stakeholders.
• Strong financial and commercial acumen including fixed-price contracts.
• Knowledge of HR best practices and retail skills is desirable.
• Excellent listening, written and verbal communication in English.

Responsibilities

• Own P&L and business development strategy for the Operational Division in the Porto-Braga region.
• Lead and develop the regional leadership team across multiple sites.
• Deliver exceptional customer service and outstanding food quality.
• Support the Regional Director and collaborate with the Creativity Team.
• Ensure compliance, processes and procedures are in place and followed.

Skills

Senior leadership

Financial management

Client relationship

HR best practice

Office management

Organisational skills

Time management

Remote work capability

Multi-site operations

Job description

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

We are looking for a Group Managerwith a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients around the Porto - Braga Region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director / Operations Manager and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements:

• Passion and knowledge of great contemporary fresh food and service.
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach.
• Outstanding financial management skills - commercial and fixed price.
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills.
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems.
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in Portugal to be considered for this role.

As part of the onboarding process a clear Certificado do Registo Criminal (Criminal Record Certificate) will be required due to the nature of the business.