Functional Support

act digital EMEA - Alter Solutions; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

A technology consulting firm in Lisbon seeks a candidate for a support role focused on diagnosing and resolving technical issues. Responsibilities include managing incidents, collaborating with Finance and IT, documenting processes, and maintaining support documentation. Ideal candidates will have strong UNIX, SQL, and Financial Markets expertise. Experience with KSH/Bash scripting and monitoring tools is a plus. This position offers opportunities for professional growth in a dynamic environment.

Qualificações

• Strong expertise in UNIX-based production environments.
• Solid working knowledge of SQL for investigation and analysis.
• Basic exposure to KSH/Bash scripting.
• Familiar with monitoring and scheduling tools like Dynatrace and Autosys.
• Strong understanding of Financial Markets processes.

Responsabilidades

• Provide frontline support by diagnosing technical and functional issues.
• Manage incidents end-to-end, ensuring clear follow-up with stakeholders.
• Collaborate with Finance and IT teams to enhance system functionality.
• Document processes and provide operational instructions for support teams.
• Maintain and regularly update support documentation.

Conhecimentos

Strong expertise in UNIX-based production environments

Solid working knowledge of SQL

Basic exposure to KSH/Bash scripting

Familiar with monitoring and scheduling tools

Strong understanding of Financial Markets processes

Financial Markets processes

Ferramentas

Dynatrace

Autosys

Descrição da oferta de emprego

• Provide frontline support by diagnosing and resolving technical and functional issues related to the application and its ecosystem.
• Manage incidents end-to-end (analysis, resolution, communication), ensuring clear follow-up with stakeholders.
• Collaborate with Finance and IT teams to improve system functionality and user experience.
• Document processes and provide clear operational instructions for support teams.
• Maintain and regularly update support documentation and user guides.

Technical Skills

• Strong expertise in UNIX-based production environments
• Solid working knowledge of SQL for investigation and analysis
• Basic exposure to KSH/Bash scripting
• Familiar with monitoring and scheduling tools (Dynatrace, Autosys)
• Strong understanding of Financial Markets processes and systems