Application Support

act digital; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A tech services company in Lisbon, Portugal, is seeking a Technician in Application Support to provide comprehensive technical and functional support for banking applications. Responsibilities include incident management, release preparation, and reporting. Candidates should possess strong SQL, Windows knowledge, and ITIL certification, with effective communication skills. This role demands flexibility and resilience to high workloads.

Qualificações

• Experience in technical support and service delivery.
• Ability to manage incidents and monitor service lifecycle.
• Flexibility to cover shifts during emergencies.

Responsabilidades

• Classify and prioritize incidents and requests.
• Manage incident resolution with technical teams.
• Monitor the incident life cycle until service restoration.
• Prepare various reports related to incidents.
• Assist in updating operating procedures and knowledge base.

Conhecimentos

SQL

Windows

Dynatrace & Control M

Ansible

Jenkins

French (notions)

Communication

Innovative and transformational mindset

Analytical skills

Collaboration/Teamwork

ITIL Certification

Descrição da oferta de emprego

Overview

Technician Application Support mission is to provide technical and functional support to users of the bank’s several applications. This includes incident, problem, and change management, coordination with other support levels, and analytical problem solving to deliver end‑to‑end service to internal clients.

Responsibilities include preparing releases, ensuring pre‑production tests, participating in continuous improvement, analyzing incidents, classifying and prioritizing, managing resolution, monitoring lifecycle, preparing reports, and updating the knowledge base.

Main Tasks

• Classify and prioritize incidents and requests.
• Manage incident resolution within the team and with technical teams.
• Monitor the incident life‑cycle until the service is restored.
• Prepare reports: morning report, incident reports, major event reports.
• Assist with establishing operating procedures and updating knowledge base.

Technical Skills

• SQL
• Windows
• Dynatrace & Control M
• Ansible & Jenkins

Language Skills

• French (notions)

Soft Skills

• Communication
• Innovative and transformational mindset
• Analytical skills
• Collaboration/Teamwork
• ITIL Certification

Candidate Profile

Must have experience in support and service delivery, a strong sense of responsibility, resilience to high workload, and flexibility to cover/extend shifts in emergencies and weekends.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting