Application Functional Support

PrimeIT; Lisboa; Vor Ort; EUR 20.000 - 39.000; Vollzeit

Benefits dieser Stelle

Meal Allowance

Flexible Benefits

Zusammenfassung

PrimeIT in Lisbon seeks an Application Functional Support professional to diagnose and resolve both technical and functional issues on frontline systems. You will assist trading floor users with booking issues and monitor deals across Forex, Equity, Money Market and Derivatives.

Collaborate with Finance and IT to improve usability and performance. The role requires strong communication, analytical thinking, and teamwork, with a salary package of €1,750 to €3,500 base plus meal allowance and

Qualifikationen

• Experience providing frontline application support.
• Experience supporting financial/trading applications or users is a plus.
• Ability to diagnose and resolve technical and functional issues.

Aufgaben

• Provide frontline support by diagnosing and resolving application issues.
• Support trading floor users with booking issues and monitor deals across Forex, Equity, Money Market and Derivatives.
• Manage incidents from analysis to stakeholder communication.
• Collaborate with Finance and IT to improve system functionality.
• Document processes and create user guides.
• Provide clear instructions and ongoing functional support to internal teams.

Kenntnisse

Frontline support

Communication

Analytical thinking

Problem solving

Teamwork

Tools

Ansible

Python

Dynatrace

Grafana

AWS/GCP/Azure

SQL

Jobbeschreibung

Did you know that the average reading time for a job advertisement is only 30 seconds? Let's use them well:

18 years of experience.

20 offices and 2 Talent Hubs.

10 internal programmes designed with you in mind.

We are looking for an Application Functional Support!

Location: Lisbon

Level of Experience: Mid

Salary Package & Benefits: €1,750 to €3,500 (salary base) + Meal Allowance + Flexible Benefits

Main Tasks:

• Provide frontline support by diagnosing and resolving technical and functional application issues.
• Support trading floor users with booking issues and monitor investment deals across Forex, Equity, Money Market and Derivatives.
• Manage incidents from analysis and resolution to stakeholder communication.
• Collaborate with Finance and IT teams to improve system functionality and user experience.
• Document processes, maintain support documentation and create user guides.
• Provide clear instructions and ongoing functional support to internal teams.

Technical skills:

• Ansible
• Python
• Application Performance Monitoring (Dynatrace, Grafana)
• Cloud technologies (AWS, GCP or Azure)
• SQL
• Strong oral and written communication
• Analytical thinking
• Problem-solving
• Teamwork and collaboration

Languages:

• French (plus)