Remote Italian-speaking Customer Service Representative with Sales (Travel Project)

Cross Border Talents; Porto; Teletrabalho; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extra payment for public holidays and Sundays

Meal allowance: EUR 7.63 per working day

Remote work flexibility

Resumo da oferta

A remote customer service provider is hiring an Italian-speaking Customer Service Representative to assist travelers. Candidates must have fluency in Italian (C1) and English (B2), with mandatory sales experience. The role involves handling customer inquiries, providing travel information, and resolving issues. Competitive benefits include a meal allowance and additional payment for work on holidays. Remote work is available for Portugal-based applicants.

Qualificações

• Previous customer service experience is preferred.
• Previous sales experience is mandatory.
• Ability to work rotational shifts.
• Ability to work rotational shifts.
• EU member state passport and valid Portugal residence documents are required.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Provide information about travel services and bookings.
• Troubleshoot and resolve customer issues effectively.
• Maintain accurate records and follow up with customers.

Conhecimentos

Fluency in Italian (C1)

Fluency in English (B2)

Strong problem-solving skills

Customer-first attitude

Descrição da oferta de emprego

Remote Italian-speaking Customer Service Representative with Sales (Travel Project)

Job Openings Remote Italian-speaking Customer Service Representative with Sales (Travel Project)

About the job Remote Italian-speaking Customer Service Representative with Sales (Travel Project)

Location: Remote (Portugal-based candidates only)
Start Date: April 10, 2025

Full-time, 40 hours/week, 8 hours/day

Monday to Sunday 08:00 to 19:00 - Rotative shifts
Days off: 2 days (rotative)

We are hiring an Italian-speaking Customer Service Representative to support our client's growing team. Work from home and provide top-notch assistance to travelers and passengers.

Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Provide information about travel services and bookings.
• Troubleshoot and resolve customer issues effectively.
• Maintain accurate records and follow up with customers.

Requirements:

• Fluency in Italian (C1) and English (B2), both written and spoken
• Previous customer service experience is preferred.
• Previous sales experience is mandatory!
• Ability to work rotational shifts.
• Strong problem-solving skills and a customer-first attitude.
• EU member state passport, a valid residence card for Portugal, an expression of interest or a job-seeker visa (a MUST)

Offer:

• Extra payment for working on public holidays and Sundays
• Meal allowance: EUR 7.63 per working day, net, paid in a meal card
• Remote work flexibility (Portugal-based candidates only).