French Customer Advisor - Lisbon

Talentia Connect; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

Performance bonus

Meal card

Private health insurance

Flexible schedules

Job summary

A global service provider seeks a Customer Service Advisor for the French market. This full-time, remote role involves managing customer inquiries via calls and chat, answering questions, and providing effective solutions. Candidates need strong communication skills, experience in customer support, and fluency in French (native/C1) along with English. Benefits include a competitive compensation package and performance bonuses, with flexibility in work schedules. Required start dates are from December 2025 onwards.

Qualifications

• Previous experience in Customer Service, Support, or similar roles.
• Fluency in French (native/C1) and a good level of English.
• Experience in international environments is an advantage.
• Experience in international environments is an advantage.
• EU Passport or Portuguese Residence Card.

Responsibilities

• Handle customer inquiries through inbound calls, chat, and back-office tasks.
• Provide solutions in a professional and results-oriented manner.
• Manage requests and issue resolution depending on the project.

Skills

Communication skills

Interpersonal skills

Customer support experience

Fluency in French

Adaptability

Self-motivation

Tools

CRM software

Job description

This is a full-time, remote position supporting one of our global partner projects across various industries. You would be working within a large international platform that collaborates with major brands to provide high-quality services and solutions. Projects across different industries (technology, digital platforms, consumer services, and more)

Role Description

As a Customer Service Advisor for the French market, you will handle customer inquiries through inbound calls, chat, and back-office tasks.

Responsibilities may vary depending on the project but generally include customer support, issue resolution, answering questions, managing requests, and providing solutions in a professional, empathetic, and results-oriented manner.

Requirements

• Previous experience in Customer Service, Support, or similar roles
• Strong communication and interpersonal skills
• Ability to manage inbound calls, chat, and back-office channels
• Fluency in French (native/C1) and a good level of English
• Experience in international environments is an advantage
• Self-motivated, adaptable, and customer-focused
• EU Passport or Portuguese Residence Card

What We Offer

• Competitive compensation package
• Performance bonus
• Additional benefits (e.g., meal card, private health insurance depending on the project)
• International work environment
• Full training & continuous coaching
• Supportive team culture
• Flexible schedules

Start dates from December 2025, onwards*

Audio as a proof of language isrequested for non EU citizens*

Interested or know someone who might be? Send your CV in English to [e-mail].