ALE Help Desk Specialist — First-Line IT Support

EMW; Oeiras; On-site; EUR 30,000 - 40,000; Full time

Job summary

A multinational IT services company is seeking a Help Desk support specialist in Oeiras, Portugal. The role involves providing first-line support for the Academy Learning Environment and requires a minimum of 5 years in a help desk role, excellent English communication skills, and a strong customer service orientation. This position is strictly on-site and requires availability during office hours.

Qualifications

• Minimum 5 years in a help desk or technical support role with multi-system experience.
• Excellent written and verbal skills in English.
• Strong customer-service orientation with empathy and patience.
• Ability to coordinate with end users and higher-level support.

Responsibilities

• Provide first-line support to end users of the Academy Learning Environment.
• Log and track all support requests in the ALE ticketing system.
• Ensure high user satisfaction and manage ticket escalations.

Skills

Help Desk / IT Support

Communication skills

User Orientation

Collaboration

Documentation

Analytical skills

Technical experience

System and Server Management

Advanced Support Skills

Tools

Active Directory

PowerShell scripting

Job description

A multinational IT services company is seeking a Help Desk support specialist in Oeiras, Portugal. The role involves providing first-line support for the Academy Learning Environment and requires a minimum of 5 years in a help desk role, excellent English communication skills, and a strong customer service orientation. This position is strictly on-site and requires availability during office hours.