Front Desk & Guest Experience Host

Greenhouse Software, Inc.; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

European property discounts

Growth opportunities

Dynamic multinational culture

Job summary

The Social Hub is seeking an upbeat Front Office Host to be the first smiling face guests meet. You will welcome guests, assist with check-ins, and guide them to local activities, while maintaining a lively lobby atmosphere.

Bring 1–3 years in hospitality, fluent English and Portuguese, and comfort with PMS and kiosks. You’ll collaborate with housekeeping, F&B and maintenance to ensure memorable stays for guests across Europe.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Energetic, welcoming vibe that makes guests feel at home.
• Strong multitasking skills with a positive attitude.
• Proactive mindset and ability to turn small moments into memorable experiences.
• Comfort with digital tools like PMS, kiosks, and guest messaging apps.
• Clear English and Portuguese communication.
• Team player who stays calm during peak times.

Responsibilities

• Welcome guests with warmth and set a great first impression.
• Assist with check-ins, payments, and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local tips and connect guests to events and experiences.
• Assist with bookings for activities and reservations.
• Share guest insights with the team to improve stays.
• Coordinate with housekeeping, F&B and maintenance for smooth operations.
• Promote outlets and upsell opportunities to guests.

Job description

The Social Hub is seeking an upbeat Front Office Host to be the first smiling face guests meet. You will welcome guests, assist with check-ins, and guide them to local activities, while maintaining a lively lobby atmosphere.

Bring 1–3 years in hospitality, fluent English and Portuguese, and comfort with PMS and kiosks. You’ll collaborate with housekeeping, F&B and maintenance to ensure memorable stays for guests across Europe.