French Travel Agent in Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Job summary

Cross Border Talents in Portugal is seeking a Customer Specialist for a Car Rental Project to deliver high-quality support across reservations, vehicle information, payments and service-related needs. You will assist customers through phone, email and chat, ensuring clear guidance and timely resolutions.

Fluent French and English, at least 1 year in customer support, and a proactive, detail-oriented mindset are required.

Qualifications

• EU citizenship or Portuguese residency required.
• Minimum 1 year of experience in customer support.
• Fluent in French and English.
• Strong analytical, creative and communication abilities.

Responsibilities

• Deliver high-quality customer-focused support via phone, email, live chat and other channels.
• Answer questions on reservations, vehicle availability, payments and pick-up/return.
• Provide clear information aligned with policies and service standards.
• Assess needs and identify suitable solutions promptly.
• Handle concerns professionally and escalate complex cases when needed.
• Process booking changes, cancellations and extensions.
• Document interactions and resolutions in internal systems accurately.
• Coordinate with rental branches to investigate and resolve issues.
• Contribute to customer satisfaction through service quality, accuracy and productivity.
• Participate in ongoing training on vehicle categories, bookings, and procedures.

Skills

French (C1/C2)

English (B2)

Analytical ability

Communication

Detail-oriented

Proactive mindset

Job description

Grow Your Career in Customer Support - Car Rental Project!

Are you enthusiastic about customer service and interested in the travel and mobility sector? Join a dynamic, international team where you'll support customers with their car rental needs, from reservations and vehicle information to payments and rental services.

If you enjoy helping people, have a strong eye for detail, and are skilled at finding solutions, this opportunity is an excellent way to strengthen your customer service expertise while gaining experience in a fast-paced, multicultural environment.

Role Overview:

As a Customer Specialist for a Car Rental Project, you will assist customers at every stage of their rental experience, ensuring they receive reliable information and effective support for their booking and service-related needs.

Key Responsibilities:

• Deliver high-quality, customer-focused support through phone calls, emails, live chat, and other communication channels.
• Respond to questions regarding reservations, vehicle availability, rental conditions, payment procedures, and pick-up and return arrangements.
• Provide accurate, easy-to-understand information in line with company policies, procedures, and service standards.
• Assess customer needs and identify suitable solutions in a timely and efficient manner.
• Manage customer concerns and complaints professionally, referring more complex cases to the appropriate departments when required.
• Process requests involving booking changes, cancellations, rental extensions, and other service-related matters.
• Document customer interactions, requests, and resolutions accurately in the relevant internal systems.
• Work closely with internal teams and rental branches to investigate issues and ensure effective resolution.
• Contribute to customer satisfaction by maintaining high standards of service quality, accuracy, and productivity.
• Participate in ongoing training to remain informed about vehicle categories, rental options, booking procedures, and company guidelines.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move

• Onsite Work: Engage and grow in a collaborative office environment