French Travel Customer Agent in Porto

Cross Border Talents; Porto; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Onsite work

Job summary

Cross Border Talents is seeking a Customer Specialist for a Car Rental Project. You will support customers through reservations, vehicle information, and rental processes across phone, email, and chat channels.

You should be fluent in French and English, with at least 1 year in customer support. This role offers an international team, ongoing training, and opportunities to grow in the CS field.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn in CS.

Responsibilities

• Provide professional, friendly, and efficient customer support via phone, email, chat, and other channels.
• Assist customers with inquiries related to car reservations, vehicle availability, and services.
• Provide clear information following company policies and guidelines.
• Understand customer needs and provide timely solutions.
• Handle questions, concerns, and complaints professionally; escalate when needed.
• Assist with booking modifications, cancellations, and extensions.

Skills

French fluency

English proficiency

Customer support

Analytical thinking

Communication skills

Detail oriented

Job description

Grow Your Career in Customer Support – Car Rental Project!

Are you passionate about customer service and interested in working in the travel and mobility industry? Join an international and supportive team where you’ll help customers with car rentals, bookings, vehicles, and related services.

If you are customer-focused, detail-oriented, and enjoy finding effective solutions, this is a great opportunity to develop your customer service skills while working in a fast-paced and international environment.

Role Overview:

As a Customer Specialist within a Car Rental Project, you will provide professional support to customers throughout their rental journey, assisting with a wide range of booking and service-related requests.

You will assist customers with reservations, vehicle information, rental agreements, payments, pick-up and return details, modifications, cancellations, and general inquiries through phone, email, chat, and other digital channels.

Your main objective will be to understand customer needs and provide clear, accurate, and timely solutions, ensuring a smooth and positive experience throughout the rental process.

Key Responsibilities:

• Provide professional, friendly, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick-up and return procedures, and services.
• Provide clear and accurate information while following company policies, procedures, and established guidelines.
• Understand customer needs and provide appropriate solutions efficiently and within the required timeframe.
• Handle customer questions, concerns, and complaints professionally, escalating complex cases to the relevant teams when necessary.
• Assist customers with booking modifications, cancellations, extensions, and other rental-related requests.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments and rental locations to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Stay up to date with vehicle options, rental services, booking processes, company policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment