French Travel Agent in Porto | 2000 Euros Welcome Bonus

Cross Border Talents; Porto; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Onsite work

Résumé du poste

Cross Border Talents in Porto, Portugal is seeking a Customer Specialist for a Car Rental Project to assist customers at every stage of their rental experience. You will provide reliable information and effective support for bookings and service-related needs.

The role requires fluent French and English, EU citizenship or Portuguese residency, and at least 1 year in Customer Support. Onsite work with opportunities for growth and a languages bonus are offered.

Qualifications

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Minimum 1 year of experience in Customer Support
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, eager to learn and grow in CS

Responsabilités

• Deliver high-quality, customer-focused support through phone calls, emails, live chat, and other channels.
• Respond to questions regarding reservations, vehicle availability, rental conditions, payment procedures, and pick-up and return arrangements.
• Provide accurate, easy-to-understand information in line with company policies and service standards.
• Assess customer needs and identify suitable solutions in a timely and efficient manner.
• Manage customer concerns and complaints professionally, referring complex cases to appropriate departments.
• Process requests involving booking changes, cancellations, rental extensions, and other service-related matters.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Work closely with internal teams and rental branches to investigate issues and ensure effective resolution.
• Contribute to customer satisfaction by maintaining high standards of service quality, accuracy, and productivity.
• Participate in ongoing training to stay informed about vehicle categories, rental options, booking procedures, and company guidelines.

Connaissances

French fluency

English proficiency

Analytical thinking

Description du poste

Grow Your Career in Customer Support - Car Rental Project!

Are you enthusiastic about customer service and interested in the travel and mobility sector? Join a dynamic, international team where you'll support customers with their car rental needs, from reservations and vehicle information to payments and rental services.

If you enjoy helping people, have a strong eye for detail, and are skilled at finding solutions, this opportunity is an excellent way to strengthen your customer service expertise while gaining experience in a fast-paced, multicultural environment.

Role Overview:

As a Customer Specialist for a Car Rental Project, you will assist customers at every stage of their rental experience, ensuring they receive reliable information and effective support for their booking and service-related needs.

Key Responsibilities:

• Deliver high-quality, customer-focused support through phone calls, emails, live chat, and other communication channels.
• Respond to questions regarding reservations, vehicle availability, rental conditions, payment procedures, and pick-up and return arrangements.
• Provide accurate, easy-to-understand information in line with company policies, procedures, and service standards.
• Assess customer needs and identify suitable solutions in a timely and efficient manner.
• Manage customer concerns and complaints professionally, referring more complex cases to the appropriate departments when required.
• Process requests involving booking changes, cancellations, rental extensions, and other service-related matters.
• Document customer interactions, requests, and resolutions accurately in the relevant internal systems.
• Work closely with internal teams and rental branches to investigate issues and ensure effective resolution.
• Contribute to customer satisfaction by maintaining high standards of service quality, accuracy, and productivity.
• Participate in ongoing training to remain informed about vehicle categories, rental options, booking procedures, and company guidelines.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move

• Onsite Work: Engage and grow in a collaborative office environment