French Customer Agent in Porto

Cross Border Talents; Porto; Vor Ort; EUR 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Language bonus

Meal allowance

Health insurance

Life insurance

Relocation assistance

Onsite work

Zusammenfassung

Cross Border Talents in Porto is seeking a Customer Specialist for a Car Rental project to support customers throughout their rental journey. You will provide information, resolve inquiries, and ensure smooth booking and service experiences.

The role requires strong language skills in French and English, a detail-oriented mindset, and the ability to work in a fast-paced, multicultural environment. Onsite work with relocation support is offered.

Qualifikationen

• Fluent in French at C1/C2 level and English at B2 level.
• Minimum 1 year experience in Customer Support.
• Strong analytical and communication skills.

Aufgaben

• Deliver high-quality, customer-focused support via phone, email, live chat and other channels.
• Answer questions about reservations, vehicle availability, rental terms, payments and pickup/return arrangements.
• Provide accurate information per company policies and service standards.
• Assess customer needs and identify suitable solutions promptly.
• Handle complaints professionally and route complex cases to appropriate teams.
• Process booking changes, cancellations, extensions and other requests.
• Document interactions and resolutions in internal systems.
• Collaborate with rental branches and internal teams to resolve issues.

Kenntnisse

French proficiency

English proficiency

Customer support experience

Analytical thinking

Clear communication

Jobbeschreibung

Grow Your Career in Customer Support - Car Rental Project!

Are you enthusiastic about customer service and interested in the travel and mobility sector? Join a dynamic, international team where you'll support customers with their car rental needs, from reservations and vehicle information to payments and rental services.

If you enjoy helping people, have a strong eye for detail, and are skilled at finding solutions, this opportunity is an excellent way to strengthen your customer service expertise while gaining experience in a fast-paced, multicultural environment.

Role Overview:

As a Customer Specialist for a Car Rental Project, you will assist customers at every stage of their rental experience, ensuring they receive reliable information and effective support for their booking and service-related needs.

Key Responsibilities:

• Deliver high-quality, customer-focused support through phone calls, emails, live chat, and other communication channels.
• Respond to questions regarding reservations, vehicle availability, rental conditions, payment procedures, and pick-up and return arrangements.
• Provide accurate, easy-to-understand information in line with company policies, procedures, and service standards.
• Assess customer needs and identify suitable solutions in a timely and efficient manner.
• Manage customer concerns and complaints professionally, referring more complex cases to the appropriate departments when required.
• Process requests involving booking changes, cancellations, rental extensions, and other service-related matters.
• Document customer interactions, requests, and resolutions accurately in the relevant internal systems.
• Work closely with internal teams and rental branches to investigate issues and ensure effective resolution.
• Contribute to customer satisfaction by maintaining high standards of service quality, accuracy, and productivity.
• Participate in ongoing training to remain informed about vehicle categories, rental options, booking procedures, and company guidelines.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move

• Onsite Work: Engage and grow in a collaborative office environment