French Travel Customer Agent in Porto

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Customer Specialist for a Car Rental Project. You will support customers across the rental journey via phone, email, chat and other channels, handling reservations, payments, pick-up/return details and changes.

A strong emphasis on clear, timely solutions and policy adherence guides daily work. Fluency in French and English, EU/Portuguese residency, and at least one year in customer support are required.

Qualifications

• Language skills required: French at advanced level and English at intermediate/upper-intermediate level.
• Eligibility: EU citizenship or valid Portuguese residency card.
• Experience: minimum 1 year in Customer Support.
• Skills: strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, eager to learn in CS.

Responsibilities

• Provide professional, friendly customer support via phone, email, chat and other channels.
• Assist customers with car reservations, vehicle information, rental agreements, payments, and procedures.
• Deliver clear and accurate information following company policies.
• Understand customer needs and offer efficient, timely solutions.
• Handle questions, concerns and complaints, escalating complex cases when needed.
• Process booking modifications, cancellations, extensions and related requests.
• Record interactions and actions accurately in internal systems.
• Collaborate with internal teams and rental locations to resolve issues.
• Maintain high standards of service, accuracy and productivity.
• Stay updated on vehicle options, services, processes, and policies through training.

Skills

French fluency (C1/C2)

English proficiency (B2)

Analytical and communication skills

Job description

Grow Your Career in Customer Support – Car Rental Project!

Are you passionate about customer service and interested in working in the travel and mobility industry? Join an international and supportive team where you’ll help customers with car rentals, bookings, vehicles, and related services.

If you are customer-focused, detail-oriented, and enjoy finding effective solutions, this is a great opportunity to develop your customer service skills while working in a fast-paced and international environment.

Role Overview:

As a Customer Specialist within a Car Rental Project, you will provide professional support to customers throughout their rental journey, assisting with a wide range of booking and service-related requests.

You will assist customers with reservations, vehicle information, rental agreements, payments, pick-up and return details, modifications, cancellations, and general inquiries through phone, email, chat, and other digital channels.

Your main objective will be to understand customer needs and provide clear, accurate, and timely solutions, ensuring a smooth and positive experience throughout the rental process.

Key Responsibilities:

• Provide professional, friendly, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick-up and return procedures, and services.
• Provide clear and accurate information while following company policies, procedures, and established guidelines.
• Understand customer needs and provide appropriate solutions efficiently and within the required timeframe.
• Handle customer questions, concerns, and complaints professionally, escalating complex cases to the relevant teams when necessary.
• Assist customers with booking modifications, cancellations, extensions, and other rental-related requests.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments and rental locations to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Stay up to date with vehicle options, rental services, booking processes, company policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment