French Technical Support Advisor - Work From Home, Portugal

Recruityard; Portugal; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Paid training

Career development

International team

Remote work in Portugal

Resumo da oferta

Recruityard in Portugal is hiring a French-speaking Technical Support specialist for a 100% remote role. You'll assist Italian-speaking customers while identifying sales opportunities and promoting products and services. Requirements include fluent French and English (minimum C2) and previous sales experience.

Experience in Technical Support or a Contact Centre is an advantage. You will handle inquiries via phone, email and chat and strive to deliver outstanding customer experience while meeting

Qualificações

• Fluent French and English (C2) required.
• Previous sales experience is mandatory.
• Experience in Technical Support or a Contact Centre is an advantage.
• Strong communication, sales and problem-solving skills.

Responsabilidades

• Provide technical support to French-speaking customers via phone, email and chat.
• Troubleshoot technical issues and guide customers through solutions.
• Identify customer needs and recommend relevant products or services.
• Promote upgrades and additional solutions whenever appropriate.
• Handle account, billing and service-related enquiries.
• Escalate complex technical issues when necessary.
• Deliver an outstanding customer experience while achieving sales targets.

Conhecimentos

Fluent French

Fluent English

Sales experience

Descrição da oferta de emprego

Are you fluent in French and looking for a 100% remote opportunity in Portugal?

Join an international team where you'll provide technical support to Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services. Previous sales experience is mandatory for this role.

What You'll Do

• Provide technical support to French-speaking customers via phone, email and chat.
• Troubleshoot technical issues and guide customers through solutions.
• Identify customer needs and recommend relevant products or services.
• Promote upgrades and additional solutions whenever appropriate.
• Handle account, billing and service-related enquiries.
• Escalate complex technical issues when necessary.
• Deliver an outstanding customer experience while achieving sales targets.

What We're Looking For

• Fluent French and English (minimum C2).
• Previous sales experience is mandatory.
• Experience in Technical Support or a Contact Centre is an advantage.
• Strong communication, sales and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, target-driven and able to work in a fast-paced environment.

What We Offer

• 100% Remote position within mainland Portugal.
• Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).
• Paid training and full onboarding.
• Private health insurance.
• Career development and internal growth opportunities.
• International and multicultural work environment.

Salary & Benefits

• Performance Bonus: up to €360
• Assiduity Allowance: €110
• Meal Allowance: €10.20 per working day

Why Join Us?

• Work from home anywhere in mainland Portugal.
• Join a stable, international project with long-term career opportunities.
• Receive continuous training, coaching and professional development.
• Be part of a dynamic team where technical support and sales go hand in hand.