French-Speaking Telecom Support Specialist – Porto

C&D Talent Advisory - Academy; Viseu; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

14th month salary

Meal allowance €9.60/day

Public transport reimbursement €40/mo

Welcome bonus €150 gross

Resumo da oferta

Amajor European telecommunications provider in Porto is hiring a French-speaking Customer Support Specialist to assist customers with telecom services, subscriptions, and technical inquiries while delivering a high-quality customer experience.

You will handle inquiries via phone and digital channels, document interactions, and help customers with billing, services, and usage in a fast-paced international environment.

Qualificações

• C2 French is mandatory.
• Fluent English for internal communication.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Responsabilidades

• Support French-speaking customers via phone and digital channels.
• Assist with telecom product inquiries, subscriptions, billing, and service usage.
• Troubleshoot basic technical issues related to mobile and internet services.
• Ensure accurate documentation of customer interactions in internal systems.
• Deliver a professional and solution-oriented customer experience.

Conhecimentos

French (C2)

English (fluent)

Communication

Problem solving

Customer focus

Descrição da oferta de emprego

Amajor European telecommunications provider in Porto is hiring a French-speaking Customer Support Specialist to assist customers with telecom services, subscriptions, and technical inquiries while delivering a high-quality customer experience.

You will handle inquiries via phone and digital channels, document interactions, and help customers with billing, services, and usage in a fast-paced international environment.