French-Speaking Telecom Customer Advisor – Porto (Onsite)

Cross Border Talents; Póvoa de Varzim; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance of €126/month

Productivity bonus of €100/month (3 mo

Attendance bonus

Welcome bonus €150 gross

Paid training

Career development opportunities

Job summary

Cross Border Talents seeks a French-speaking customer support specialist in Porto, Portugal. The role is on-site with a 40-hour week, working Monday to Saturday, 7:00-19:00. Remuneration is €1020 paid in 14 installments, plus bonuses and benefits.

The ideal candidate will have strong IT knowledge, excellent interpersonal skills, and experience in customer relations. Training is provided and a contract is offered from day one.

Qualifications

• Proficiency in French at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is an asset.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Skills

French C1/C2

Interpersonal skills

Proactive attitude

Customer relations experience

IT knowledge

Job description

Cross Border Talents seeks a French-speaking customer support specialist in Porto, Portugal. The role is on-site with a 40-hour week, working Monday to Saturday, 7:00-19:00. Remuneration is €1020 paid in 14 installments, plus bonuses and benefits.

The ideal candidate will have strong IT knowledge, excellent interpersonal skills, and experience in customer relations. Training is provided and a contract is offered from day one.