French-Speaking Telecom Customer Advisor (Porto, Onsite)

Cross Border Talents; Matosinhos; Presencial; EUR 10.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Meal allowance

Productivity bonus

Attendance bonus

Welcome bonus

Contract from day one

Paid training

Career development

Descripción de la vacante

Cross Border Talents is seeking a customer support specialist to provide personalised service in our telecom client environment. You will listen to customers, understand their needs and respond effectively, adapting your communication to each situation.

You will work on-site in Porto, collaborating with teammates to deliver high-quality service, support the brand image, and help resolve inquiries with proactive, customer-focused solutions.

Formación

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is considered an asset.

Responsabilidades

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Conocimientos

French (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Customer relations experience

Descripción del empleo

Cross Border Talents is seeking a customer support specialist to provide personalised service in our telecom client environment. You will listen to customers, understand their needs and respond effectively, adapting your communication to each situation.

You will work on-site in Porto, collaborating with teammates to deliver high-quality service, support the brand image, and help resolve inquiries with proactive, customer-focused solutions.