French-Speaking Telecom Support Specialist Porto (On-site)

Cross Border Talents; Vila Nova de Gaia; Vor Ort; EUR 10.000 - 12.000; Vollzeit

Benefits dieser Stelle

Private health insurance from day one

Meal allowance €126 per month

Guaranteed productivity bonus €100 per

Attendance bonus €9.60 per day

Welcome bonus €150 gross

Employment contract from day one

Paid training

Genuine career development

Zusammenfassung

Cross Border Talents in Porto, Portugal, is seeking a on-site French-speaking customer support agent. You will provide personalised assistance, understand customer needs, and respond effectively to inquiries.

The role requires fluent French (C1/C2), basic IT knowledge, strong interpersonal skills, and a proactive approach. Schedule is 40 hours/week, Monday–Saturday, with €1020 paid in 14 instalments and attractive benefits.

Qualifikationen

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills.
• Proactive approach and ability to make suggestions.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is asset.

Aufgaben

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication and approach to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Kenntnisse

French fluency (C1/C2)

IT knowledge

Interpersonal skills

Proactive approach

Customer relations experience (asset)

Jobbeschreibung

Cross Border Talents in Porto, Portugal, is seeking a on-site French-speaking customer support agent. You will provide personalised assistance, understand customer needs, and respond effectively to inquiries.

The role requires fluent French (C1/C2), basic IT knowledge, strong interpersonal skills, and a proactive approach. Schedule is 40 hours/week, Monday–Saturday, with €1020 paid in 14 instalments and attractive benefits.