French-speaking Technical Support Agent in Lisbon, Portugal (Marketing)

Nordic Jobs Worldwide; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Relocation to Lisbon

Accommodation in Lisbon

Private health insurance

Career growth and international opps

Multicultural work environment

Job summary

Nordic Jobs Worldwide is helping a French multinational outsource partner find a French-language technical support specialist in Lisbon, Portugal. The role offers full relocation support and a multicultural, international team in the heart of Europe.

You will provide support via phone, chat, and email, resolve issues, and document cases while collaborating with technicians in English. A EU passport or residence permit is required.

Qualifications

• Native-level French (C2) and fluent English.
• Experience in customer or technical support is a plus.
• Excellent communication skills to simplify complex topics.
• EU passport or valid residence permit.

Responsibilities

• Provide French-language technical support via phone, chat and email.
• Resolve customer issues and document case information.
• Ensure customer satisfaction across all support channels.
• Assist with pre-sales, inquiries, and technical troubleshooting.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Skills

French (C2)

English (Fluent)

Ticketing systems

Tools

Ticketing systems

Job description

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.

About the company

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Assist with pre-sales, inquiries, and technical troubleshooting
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Candidate profile

• Native-level French (C2) and fluent in English
• Customer support or Technical support experience is an advantage, but not required
• Excellent communication skills to simplify complex topics
• Patient, proactive, and team-oriented
• Highly confidential with sensitive information
• EU passport or valid residence permit

Employer offers

• Competitive salary
• Option for long-term accommodation in Lisbon
• Private health insurance with dental plan
• Career growth and international opportunities
• Multicultural work environment with colleagues from 15+ countries
• Modern Lisbon offices with employee discounts, events, and mobility options