French Customer Specialist in Braga | No English & Fixed Shifts

Cross Border Talents; Braga; Vor Ort; EUR 18.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Zusammenfassung

Cross Border Talents in Portugal invites you to join as a Customer Specialist. You will be the first point of contact for customers via phone, email, and live chat, delivering timely, professional assistance and ensuring a smooth support experience.

Ideal candidates have 0–1 year in customer support, are fluent in French at C1/C2, and hold EU citizenship or Portuguese residency. The role offers growth in a fast-paced, collaborative setting with relocation support and onsite work.

Qualifikationen

• Fluent in French (C1/C2) required.
• EU citizenship or Portuguese residency required.
• 0–1 year in customer support or related role.
• Strong communication, analytical and problem-solving abilities.

Aufgaben

• Be the first point of contact for customers via phone, email and live chat.
• Provide timely, professional assistance and resolve inquiries efficiently.
• Record interactions and resolutions in internal support systems.
• Escalate complex issues to appropriate teams per procedures.
• Collaborate with internal departments to resolve customer issues.
• Meet KPIs related to service quality, productivity and satisfaction.
• Stay up to date with products, policies and training.

Kenntnisse

Fluent in French (C1/C2)

Strong communication

Analytical

Problem-solving

EU citizenship

Portuguese residency

0–1 year experience in CS

Jobbeschreibung

Launch Your Career as a Customer Specialist!

Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support.

Role Overview:

As a Customer Specialist, you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience.

Key Responsibilities:

• Deliver outstanding customer support through phone, email, and live chat.
• Handle customer inquiries, account-related requests, and concerns while meeting established service standards.
• Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
• Record customer interactions, actions, and case resolutions accurately within internal support systems.
• Escalate complex or sensitive issues to the appropriate teams following company procedures.
• Collaborate with internal departments to ensure timely and effective resolution of customer issues.
• Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction.
• Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Relocation Package:Smooth transition support if you’re moving to Portugal
• Onsite Work: Engage and grow in a collaborative office environment

Ready to elevate your career?