French Customer Specialist in Braga | No English & Fixed Shifts

Cross Border Talents

Braga

On-site

EUR 18,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents in Portugal invites you to join as a Customer Specialist. You will be the first point of contact for customers via phone, email, and live chat, delivering timely, professional assistance and ensuring a smooth support experience.

Ideal candidates have 0–1 year in customer support, are fluent in French at C1/C2, and hold EU citizenship or Portuguese residency. The role offers growth in a fast-paced, collaborative setting with relocation support and onsite work.

Qualifications

Fluent in French (C1/C2) required.
EU citizenship or Portuguese residency required.
0–1 year in customer support or related role.
Strong communication, analytical and problem-solving abilities.

Responsibilities

Be the first point of contact for customers via phone, email and live chat.
Provide timely, professional assistance and resolve inquiries efficiently.
Record interactions and resolutions in internal support systems.
Escalate complex issues to appropriate teams per procedures.
Collaborate with internal departments to resolve customer issues.
Meet KPIs related to service quality, productivity and satisfaction.
Stay up to date with products, policies and training.

Skills

Fluent in French (C1/C2)

Strong communication

Analytical

Problem-solving

EU citizenship

Portuguese residency

0–1 year experience in CS

Job description

Launch Your Career as a Customer Specialist!

Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support.

Role Overview:

As a Customer Specialist, you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience.

Key Responsibilities:

Deliver outstanding customer support through phone, email, and live chat.
Handle customer inquiries, account-related requests, and concerns while meeting established service standards.
Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
Record customer interactions, actions, and case resolutions accurately within internal support systems.
Escalate complex or sensitive issues to the appropriate teams following company procedures.
Collaborate with internal departments to ensure timely and effective resolution of customer issues.
Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction.
Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Requirements:

Language Proficiency:Fluent in French (C1/C2 level)
Eligibility:EU citizenshipor a validPortuguese residency card
Experience:0–1 year in customer support or a related role
Skills:Strong communication, analytical, and problem-solving abilities
Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?