French speaker as an Customer Support Agent in Lisbon OR Braga, Portugal!

Cross Border Talents; Porto; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Performance bonus

Constant training and development

Great relocation support

40 hours/week, rotating shifts

Central Lisbon location

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Agent to assist global customers in Lisbon or Braga. You will embody the brand, elevate the customer experience, and manage inquiries across the customer lifecycle.

Responsibilities include handling inbound/outbound contacts, delivering personalized communication, and driving First Contact Resolution to foster loyalty. Relocation support is offered; 40‑hour weeks with rotating shifts in a central Lisbon location.

Qualifications

• Native level of French with some English proficiency.
• Exceptional interpersonal communication and empathy.
• Proactive attitude focused on community wellbeing.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.

Responsibilities

• Serve customers in inbound and outbound contacts through voice or digital platforms, identifying and responding to needs.
• Achieve high customer satisfaction through personalized, professional communication with brand tone.
• Aim for First Contact Resolution and minimize repeat calls to resolve issues.
• Act as brand ambassador with knowledge of products, sustainability services and commitments.
• Create sales and customer retention opportunities through outbound and inbound contacts.

Skills

Interpersonal skills

French native

English fluency

Proactive attitude

Attention to detail

Data analysis

Job description

French speaker as an Customer Support Agent in Lisbon OR Braga, Portugal!

Job Openings French speaker as an Customer Support Agent in Lisbon OR Braga, Portugal!

About the job French speaker as an Customer Support Agent in Lisbon OR Braga, Portugal!

Cross Border Talents is looking for a French speaker to work as an Customer Support Agent for a global leader in Lisbon or in Braga!

The job

To support the company's customers, act as abrand ambassador and continually elevate thecustomer experience throughout the customer's
lifecycle, transforming each point of contact intoopportunities to create brand engagement, trustand loyalty, with a 1st point of contact mindset.

The activities

• Serving customers in inbound and outbound contactsthrough voice or digital platforms, identifying,understanding and responding promptly to their specific needs and expectations;
• Achieving high customer satisfaction through personalized,professional communication by applying brand tone toevery touch point and situation;
• Using all available skills and information to obtain FirstContact Resolution and prevent customers from callingmore than once to resolve their issue;
• Being the ambassador and have specialized knowledge ofour products, sustainability services andcommitments, continuously learns and takes advantage ofnew knowledge and skills in his own work;
• Creating sales and customer retention opportunitiesbetween outbound and inbound contacts, influencing high value customers, size or order valuethrough genuine interest in customers and their habits,taking advantage of relevant offers.

What we are looking for

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly;
• Native level of French and some fluency in English;
• A proactive attitude with a bias toward doing whats right for the community;
• Attention to detail and a results-driven mindset;
• Ability to analyze data and identify trends to enhance workflows.

What we offer

• Performance bonus;
• Constant training and development;
• Great relocation support;
• 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
• Amazing working environment and great location in the centre of Lisbon;