French-Speaking Microsoft Support Specialist – Athens

Mercier Consultancy Group; Portugal; Presencial; EUR 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Fully Paid Training

Comprehensive Health Insurance

13th/14th Salary Bonus

Performance Bonus based on KPIs

Career growth opportunities

Resumo da oferta

Mercier Consultancy Group is sourcing a French-speaking Microsoft Customer Experts role based in Athens, Greece. You will provide high-level technical support to Microsoft clients, troubleshoot complex IT issues, and maintain high customer satisfaction in French.

The position requires relocation to Athens, Greece, native or fluent French, and strong IT knowledge. A fully paid relocation package, training, health insurance, and performance bonuses are included.

Qualificações

• Fluent French (spoken and written) is mandatory.
• Experience in customer-facing or technical support is advantageous.
• Relocation to Athens, Greece is required.
• Strong communication and ability to explain technical concepts clearly.

Responsabilidades

• Provide high-level technical support to Microsoft clients via phone, email, and chat.
• Troubleshoot complex IT infrastructure and software issues within the Microsoft ecosystem.
• Maintain high customer satisfaction by delivering premium technical solutions in French.
• Collaborate with cross-functional IT teams to resolve escalated cases efficiently.
• Stay updated on IT developments to provide accurate product guidance.
• Document technical resolutions in the knowledge base.

Conhecimentos

French language

Customer support

Technical troubleshooting

IT industry passion

Professional communication

Onsite collaboration

Ferramentas

Microsoft technologies

Descrição da oferta de emprego

Mercier Consultancy Group is sourcing a French-speaking Microsoft Customer Experts role based in Athens, Greece. You will provide high-level technical support to Microsoft clients, troubleshoot complex IT issues, and maintain high customer satisfaction in French.

The position requires relocation to Athens, Greece, native or fluent French, and strong IT knowledge. A fully paid relocation package, training, health insurance, and performance bonuses are included.