German Speaking Customer Care Experts - Work In Athens, Greece

Mercier Consultancy Group; Portugal; Presencial; EUR 31 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Health insurance

Bonus structure

13th and 14th salaries

Resumo da oferta

Mercier Consultancy Group is seeking a German Speaking Customer Care Expert to join their team in Greece. You will handle inquiries via phone, email, and live chat while delivering empathetic, accurate support to German-speaking customers.

Candidates must be fluent in German and Dutch, possess strong communication skills, and be ready to relocate to Athens. EU passport is mandatory, with relocation benefits provided.

Qualificações

• Fluent German required; Dutch fluency essential.
• Experience in customer support or call center operations is advantageous.
• Willingness to relocate to Athens, Greece.
• Excellent communication and empathy in service delivery.

Responsabilidades

• Deliver exceptional support as German Speaking Customer Care Expert to German-speaking clients.
• Handle high-volume inquiries via phone, email, and live chat while ensuring client satisfaction.
• Maintain up-to-date knowledge of products to provide accurate resolutions.
• Document all interactions in the CRM per quality standards.
• Collaborate with international teams to troubleshoot issues quickly.
• Contribute to ongoing improvement of support protocols.

Conhecimentos

German language proficiency

Dutch language proficiency

Relocation to Greece

Customer service mindset

Ferramentas

CRM system

Helpdesk software

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we specialize in high-impact placements that drive excellence within the customer support services sector.

Job Overview

We are currently seeking talented professionals to join our team for a German Speaking Customer Care Experts position in Greece. This role offers an unparalleled opportunity to advance your career while enjoying the vibrant lifestyle that comes with one of the most sought-after Dutch-speaking jobs in the Mediterranean.

Key Responsibilities

• Deliver exceptional support as a German Speaking Customer Care Expert within our elite customer support services department.

• Manage high-volume inquiries via telephone, email, and live chat to ensure total client satisfaction.

• Maintain a deep knowledge of products and services to provide accurate and efficient solutions to German-speaking clientele.

• Document all interactions meticulously within our CRM system, adhering to company quality standards.

• Collaborate with international team members to troubleshoot complex issues in a fast-paced environment.

• Contribute to the continuous improvement of support protocols within the customer support services industry.

• Act as a brand ambassador, ensuring a professional and empathetic tone in every customer interaction.

• Native or fluent Dutch (spoken and written) is strictly required for this position.

• Proficiency in German language skills is essential to succeed in this German Speaking Customer Care Experts position in Greece.

• Valid EU passport (mandatory).

• Strong communication skills and a passion for working in the customer support services industry.

• Ability to relocate to Athens, Greece, and thrive in a multicultural professional environment.

• Previous experience in customer support or call center operations is considered a significant advantage.

What We Offer

• Competitive Monthly Salary with a generous bonus structure.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to individual and team KPIs.
• Fully Paid Relocation Package, including flight tickets, transfer, and initial hotel accommodation.
• Comprehensive, fully paid training program to ensure your success.
• Full health insurance coverage and additional corporate benefits.
• The opportunity to build your career through one of the most exciting Dutch-speaking jobs currently available in Europe.
  Life in Greece

Embarking on a career in Athens, Greece, offers more than just a job; it provides an incredible cultural experience. With year-round sunshine, stunning historical landmarks, and a vibrant social scene, Greece has become a top destination for professionals seeking the perfect work-life balance. Discover why so many candidates choose these jobs in Greece to broaden their horizons.

Beyond the professional growth, you will enjoy a high quality of life with world-renowned cuisine and a welcoming local community. Our relocation support makes your move to Greece seamless, allowing you to settle in quickly and explore everything this Mediterranean gem has to offer. We are proud to facilitate your transition to a fulfilling life and career in Greece.

Sincerely,
The Recruitment Team
Mercier Consultancy Group