French-Speaking Microsoft Support Pro — Athens

Mercier Consultancy Group; Lisboa; Presencial; EUR 22 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Relocation package

Training on Microsoft technologies

Performance bonus

Resumo da oferta

Mercier Consultancy Group is seeking a highly skilled French-speaking Microsoft Customer Expert to join an onsite team in Athens, Greece. The role focuses on delivering premium technical support to Microsoft clients via phone, email, and chat, while maintaining high customer satisfaction and clear technical communication.

You will relocate to Athens to join our onsite international team, with fully paid relocation, comprehensive health insurance, and a competitive monthly salary plus performance

Qualificações

• Fluent French required for client interactions.
• Experience in customer-facing or technical support roles is advantageous.
• Strong communication to explain technical concepts clearly.

Responsabilidades

• Provide high-level technical support and consultation to Microsoft clients via phone, email, and chat.
• Troubleshoot complex IT infrastructure and software issues within the Microsoft ecosystem.
• Maintain a high level of customer satisfaction by delivering premium technical solutions in French.
• Collaborate with cross-functional IT teams to resolve escalated technical cases efficiently.
• Stay updated on latest IT developments to ensure accurate product guidance.
• Document technical resolutions in the database to enrich knowledge base.
• Act as a brand ambassador for Microsoft, aligning with global excellence standards.

Conhecimentos

French fluency

Customer support

Technical knowledge

Communication skills

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a highly skilled French-speaking Microsoft Customer Expert to join an onsite team in Athens, Greece. The role focuses on delivering premium technical support to Microsoft clients via phone, email, and chat, while maintaining high customer satisfaction and clear technical communication.

You will relocate to Athens to join our onsite international team, with fully paid relocation, comprehensive health insurance, and a competitive monthly salary plus performance