French-Speaking Luxury Concierge Team Lead

Blu Selection; Lisboa; Presencial; EUR 24 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal card

Transportation allowance

Resumo da oferta

Blu Selection, a fast-growing international concierge services company, seeks a Team Leader in Lisbon to guide a team of concierge advisors, ensuring a seamless, personalized client journey. You will own daily performance, coach staff, and resolve escalations in a luxury service environment.

The role offers a permanent contract in Lisbon with a rotating schedule and competitive compensation: base salary 24-26k EUR plus a quarterly bonus of up to 698 EUR and an annual bonus of 1k, plus benefits

Qualificações

• Experience in team management or coordination, ideally within concierge services, hospitality, travel, or premium customer care.
• Strong leadership and interpersonal skills with a hands-on approach.
• Fluency in French and a good command of English.

Responsabilidades

• Leading, coaching, and motivating a team to deliver outstanding service
• Monitoring performance indicators such as service quality, response times, and customer satisfaction
• Ensuring compliance with internal processes and luxury service standards
• Managing and following up on complex or sensitive client requests
• Supporting recruitment, onboarding, and continuous training of new team members
• Overseeing scheduling, attendance, and overall team organization
• Acting as a key point of contact for operational topics and internal communication
• Handling escalations and contributing to effective problem resolution
• Identifying opportunities for improvement in tools, processes, and workflows

Conhecimentos

Leadership

People management

Interpersonal skills

French and English

MS Office

Adaptability

Ferramentas

MS Office

Descrição da oferta de emprego

Blu Selection, a fast-growing international concierge services company, seeks a Team Leader in Lisbon to guide a team of concierge advisors, ensuring a seamless, personalized client journey. You will own daily performance, coach staff, and resolve escalations in a luxury service environment.

The role offers a permanent contract in Lisbon with a rotating schedule and competitive compensation: base salary 24-26k EUR plus a quarterly bonus of up to 698 EUR and an annual bonus of 1k, plus benefits