French-Speaking Travel Advisor – Lisbon, Portugal

Closerhire; Lisboa; Presencial; EUR 18 000 - 21 000; Tempo integral

Resumo da oferta

A Closer Hire procura Travel Advisor em Lisboa, com fluência em francês e inglês. O papel envolve apoiar clientes por chat, email e telefone, com foco em reservas e ajustes de viagens, mantendo registos precisos e cumprindo padrões de qualidade.

Inclui onboarding estruturado e salário base competitivo com bónus sazonal e subsídio de refeição. As responsabilidades incluem gerar relatórios, análises de dados e suporte a melhoria contínua, com horários de turno rotativos num ambiente dinâmico de

Qualificações

• Falante de francês no nível C2 e inglês no nível B2.
• Capacidade de trabalhar presencialmente no centro de Lisboa.
• Experiência em análise de dados num BPO/contact center é fortemente preferida.
• Excel avançado e competências de reporte/visualização de dados.
• Raciocínio analítico forte, atenção a detalhes e precisão.
• Capacidade de traduzir dados complexos em insights acionáveis.
• Excelentes capacidades de comunicação com stakeholders diversos.

Responsabilidades

• Responder a perguntas de clientes via chat, email e telefone.
• Apoiar reservas, alterações e ajustes de reservas.
• Resolver questões de clientes de forma rápida, correta e profissional.
• Manter registos de casos detalhados e comunicação clara.
• Seguir procedimentos internos e padrões de qualidade.
• Apoiar melhoria contínua com análise de dados e perspetivas de performance.
• Preparar relatórios ad hoc para uso interno e do cliente.

Conhecimentos

French C2

English B2

Data analysis

Excel avanzado

Relatórios/visualização de dados

Comunicação eficaz

Ferramentas

Excel

Data visualization

Descrição da oferta de emprego

Descrição do cargo

French speakers wanted for a Travel Advisor role in Lisbon, Portugal. At a glance Location: Lisbon, Portugal Language: French + English Salary: 1100 EUR base salary (x14) plus 150 EUR fixed seasonal language bonus + meal allowance (7 EUR daily) (gross) Start date: 13/8 Relocation: Not provided for this role

About the role

Closer Hire partners with a leading Outsourcing/BPO consultancy to search for enthusiastic French-speaking Travel Advisors to join their Lisbon operations. In this role, you'll provide outstanding support via chat, email, and phone for customers in the travel and booking sector. You'll handle queries, reservations, and adjustments, ensuring every customer experience is smooth and positive. You'll also enjoy a structured onboarding program, including a six-week nesting period with guided coaching to set you up for success.

What you will do

• Respond to customer queries via chat, email, and phone.
• Assist with bookings, reservations, and adjustments.
• Resolve customer enquiries quickly, accurately, and professionally.
• Keep detailed case records and maintain clear communication.
• Follow internal procedures and quality standards.
• Support continuous improvement with data analysis and performance insights.
• Prepare ad hoc reports for internal and client use.

What we are looking for

• C2 French speaker with B2 English skills.
• Ability to work on site in Lisbon city centre.
• Experience in data analysis within a BPO or contact centre is strongly preferred.
• Advanced Excel and reporting/data visualisation skills.
• Strong analytical thinking, attention to detail, and accuracy.
• Ability to translate complex data into actionable insights.
• Excellent communication skills for diverse stakeholders.
• Salary 1100 EUR base salary (x14) plus 150 EUR fixed seasonal language bonus + meal allowance (7 EUR daily) (gross)

Salary 1100 EUR base salary (x14) plus 150 EUR fixed seasonal language bonus + meal allowance (7 EUR daily) (gross)

Benefits and what is on offer

• Competitive base salary and bonuses.
• Integration into a leading BPO company with strong growth potential.
• A dynamic, collaborative, and performance-driven environment.
• Continuous training and career progression opportunities.

Schedule

Rotating shifts from 08:00-22:00, 40 hours/week, Monday-Sunday.