German Speaking In-house Support

Blu Selection - Recruitment Agency; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonuses

Meal card

Transportation allowance

Private health insurance after 6 months

Resumo da oferta

A leading recruitment firm is seeking an International Recruitment Consultant to manage client requests in German and oversee daily operations of the concierge team in Lisbon. The role requires native-level German, strong communication skills, and experience in customer service or hospitality. The ideal candidate will support a premium clientele, ensuring a high-quality service delivery. This position offers a permanent contract, competitive salary, and additional health benefits after 6 months.

Qualificações

• Native-level German with strong written and spoken communication skills.
• Good level of English for internal communication.
• Previous experience in customer service, hospitality, or concierge.

Responsabilidades

• Manage client requests in German through multiple communication tools.
• Organise travel bookings, restaurant reservations, and cultural activities.
• Deliver consistent and quality-focused service.

Conhecimentos

Native-level German

Strong written and spoken communication skills

Good level of English

Strong organisational skills

Experience in customer service or hospitality

Descrição da oferta de emprego

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International Recruitment Consultant at Blu Selection

Our client is expanding its concierge operations in Lisbon and is looking for German-speaking Concierges as well as a German-speaking Concierge Team Lead. Both roles focus on handling lifestyle, travel, and practical assistance requests for premium clients. The work involves managing multi-step tasks with accuracy, communicating clearly, and ensuring reliable service delivery across multiple channels.

Responsibilities

• Manage client requests in German through phone, email, WhatsApp, and other communication tools
• Organise travel bookings, restaurant reservations, cultural activities, and event access
• Provide structured and accurate information for leisure and travel planning
• Handle urgent or complex situations with clarity and discretion
• Use internal ticketing systems to organise, prioritise, and follow up on all requests
• Deliver consistent, reliable, and quality-focused service

Additional responsibilities for the Team Lead

• Oversee daily operations of the German-speaking concierge team
• Support agents with complex or escalated cases
• Ensure consistency and adherence to service procedures
• Monitor service quality and performance indicators
• Take part in onboarding, training, and the nesting phase
• Coordinate workload and communicate operational issues with management

Your Profile

• Native-level German with strong written and spoken communication skills
• Good level of English for internal communication
• Previous experience in customer service, hospitality, tourism, concierge, or similar fields
• Strong organisational skills and accuracy in handling information
• Able to manage multi-step requests reliably and follow structured procedures
• Comfortable working in a dynamic environment and handling varied client needs
• For the Team Lead: experience supervising or guiding a team, or acting as a senior escalation point, is required

What the Company Offers

• Permanent contract with a 3-month probation period
• 40-hour workweek, Monday to Saturday
• Shift schedule between 7:00 AM and 9:00 PM, rotating
• Structured onboarding: 3 weeks training + 3 weeks nesting
• Competitive salary + bonuses + meal card and transportation allowance.
• Private health insurance after 6 months, including dental and optical coverage

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services and Hospitality

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