French-Speaking Junior Customer Support Representative

Cross Border Talents; Porto; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Meal Allowance €7.63 net per day

Relocation support

Airfare reimbursement

Job summary

A multinational company in Porto is looking for a French-Speaking Customer Support Representative. In this on-site role, you will assist customers with inquiries and issues primarily in French, ensuring a high-quality customer experience. Applicants should have fluency in French, excellent communication skills, EU citizenship or a valid Portugal residence permit, and a positive attitude. This position offers meal allowances and relocation support for candidates moving to Portugal.

Qualifications

• Fluent in French and English for internal communication.
• Ability to work on-site in Porto.
• EU citizenship or valid Portugal residence permit.
• EU citizenship or valid Portugal residence permit.
• Positive attitude, patience, and strong interpersonal skills.

Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat.
• Assist customers with product or service-related questions, issues, and complaints.
• Deliver accurate information using the right methods and tools.
• Escalate complex issues to the appropriate internal teams.
• Follow communication procedures, guidelines, and policies.

Skills

Fluency in French (B2 or above)

Excellent communication skills

Problem-solving skills

Interpersonal skills

On-site Porto

Job description

Job Title: French-Speaking Customer Support Representative

📍 Location: Porto, Portugal (On-site)
🕒 Schedule: Monday to Friday
📆 Days Off: Weekend

About the Role

Are you a French speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative. In this on-site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a high-quality customer experience.

Key Responsibilities

• Respond to customer inquiries in French via phone, email, and/or chat
• Assist customers with product or service-related questions, issues, and complaints
• Deliver accurate, valid, and complete information using the right methods and tools
• Escalate complex issues to the appropriate internal teams
• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in French (B2 or above); English for internal communication
• Excellent communication and problem-solving skills
• Ability to work on-site in Porto
• EU citizenship or valid Portugal residence permit
• A positive attitude, patience, and strong interpersonal skills

What We Offer

🍽️ Meal Allowance: €7.63 net per working day
🚌 Transport Allowance: Not provided

🏠 Relocation Support:

• For candidates relocating from outside Portugal:
  • Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)
  • Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment
• For candidates already in Portugal:
  • Relocation support provided only if currently living in competitor-provided accommodation