French-Speaking Helpdesk Support Specialist (L1/L2) – Porto

Cross Border Talents; Porto; Presencial; EUR 14 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Productivity bonus

Attendance bonus

Additional company benefits

Resumo da oferta

Cross Border Talents is seeking a French-speaking Helpdesk Support Specialist to join an international customer support team in Porto, Portugal. You may handle L1 or L2 support levels based on your experience and technical background, assisting customers in French and English.

You will communicate professionally, use your technical knowledge to resolve issues, and work collaboratively within an international support environment. A strong focus on clear, customer-focused service is required.

Qualificações

• Fluent French required.
• Good level of English.
• IT knowledge is advantageous for L1 roles.
• Previous experience in a similar support role for L2.

Responsabilidades

• Provide L1 or L2 customer support depending on experience.
• Assist customers with support inquiries.
• Communicate professionally in French and English.
• Apply technical knowledge to address customer needs.
• Deliver clear, efficient, customer-focused support.
• Collaborate within an international support environment.

Conhecimentos

French

English

IT knowledge

Support experience

Communication

EU citizenship/work permit

Porto residency

Descrição da oferta de emprego

Cross Border Talents is seeking a French-speaking Helpdesk Support Specialist to join an international customer support team in Porto, Portugal. You may handle L1 or L2 support levels based on your experience and technical background, assisting customers in French and English.

You will communicate professionally, use your technical knowledge to resolve issues, and work collaboratively within an international support environment. A strong focus on clear, customer-focused service is required.